Tell us what happened. We'll guide you through the relevant questions and prepare a structured consumer complaint for your review and filing.
Prepared in a structured complaint format — review the facts, make any changes, sign and file yourself.
Already have an account? Log in
No legal drafting experience required. We guide you step by step.
Consumer Buddy provides drafting assistance. It is not a law firm and does not provide legal representation and/or advice. Kindly review your complaint before filing.
Consumer disputes often begin with something simple — a defective product, an undelivered order, poor service, an unfair charge or a business that refuses to resolve your complaint.
The difficult part is turning that experience into a properly structured complaint.
That's what Consumer Buddy helps you do.
Answer simple questions about your purchase or service, what went wrong, what you paid, what happened afterwards, and what resolution you want.
We organize your answers into the parties, facts, evidence, legal grounds, reliefs and other sections required for your complaint.
You are provided with not just a consumer complaint file, but with each separate document in the sequence required by e-Jagriti. Review every fact, make changes where needed before or post-downloading the bundle, as the bundle includes each file in PDF as well as Microsoft Word format.
File it online through e-Jagriti after signing the consumer complaint. Our filing guide walks you through the process.
Consumer Buddy is for consumers who want to handle their complaint themselves.
India already has the National Consumer Helpline (NCH), which operates as a government pre-litigation grievance-redressal mechanism.
Consumer Buddy helps you prepare a formal consumer complaint for filing before a Consumer Commission.
If a helpline or the business has not resolved your grievance, a formal complaint before the appropriate Consumer Commission is the next step. Consumer Buddy prepares that complaint for you; a helpline does not.
Consumer Buddy uses the applicable jurisdictional rules based on the information you provide, including the value of goods or services paid as consideration and the addresses of the parties. As a general guide: District Commission — up to ₹50 lakh; State Commission — above ₹50 lakh and up to ₹2 crore; National Commission — above ₹2 crore. Jurisdiction can involve more than one consideration, so please verify the applicable Commission before filing.
Most users complete the questionnaire in 15–20 minutes. You can save your draft and return anytime.
No. You can file a consumer complaint yourself before the Consumer Commission. Consumer Buddy structures your complaint in the required format.
No. Consumer Buddy is a drafting aid, not a law firm. The complaint is based on the facts you provide. For complex matters, consult a consumer lawyer.