Refund & Cancellation Policy

Consumer Buddy sells digital products — AI-drafted consumer complaint documents that are generated and delivered to you instantly after payment. This policy explains our refund and cancellation terms.

Try before you pay

Every user can build their complaint and view a free, on-screen preview of the first page of the generated document before making any payment. This lets you evaluate the format and quality of the draft before you decide to purchase.

No refunds on completed purchases

Because our products are digital and are delivered immediately upon successful payment, all sales are final and non-refundable once the document has been generated and made available for download. This applies to both the ₹100 watermarked PDF and the ₹500 clean (no-watermark) PDF.

Exception — failed delivery

If your payment is successfully captured but the document is not generated or made available for download due to a technical fault on our side, we will first attempt to regenerate and deliver the document. If we are unable to deliver it, you are entitled to a full refund of that transaction. Approved refunds are processed back to the original payment method within 5–7 business days.

Cancellations

As documents are delivered instantly, orders cannot be cancelled after payment is completed. You may abandon a draft at any time before payment at no cost.

How to request a refund

For a failed-delivery refund, contact us at shagun.khemka60@gmail.com with your registered email and the transaction date. See our Contact page for all support details.